FAQ

What exactly is included in a product?

Read the selected product's current description, option name, count/weight and contents before ordering. The selected option controls what you buy; a lifestyle photograph may show serving suggestions. Ask us before purchase if any detail is unclear. We do not promise unlisted substitutions, extras or dietary suitability.

Where can I check ingredients, allergens and storage?

Use the ingredient/allergen information for each actual item and read the packaging label before consuming it. A gift can contain several separately labelled products. Do not assume an entire assortment is free from an allergen because one item is. If label information is missing, a dietary requirement is important, or a product differs from the listing, contact us before purchase or consumption. Follow each item's storage and use-by instructions; we do not make blanket allergen-free claims.

Where do you ship and what does shipping cost?

We offer free standard shipping within the United States. Check that checkout accepts the complete delivery address before placing the order.

How long does delivery take?

Typical processing is 1-2 business days, followed by 2-4 business days in transit, approximately 3-6 business days total. Weekends and applicable holidays are excluded. These are estimates rather than guaranteed dates. See our Shipping policy.

How do I track an order?

Use the tracking information sent in the dispatch update when available. Carrier scans may take time to appear. Check the order email and spam folder; contact us with the order number if no update arrives or tracking appears stalled or lost.

Can I cancel an order or correct an address?

Contact us promptly with the order number and requested change. We will confirm whether it is possible before dispatch. A request alone does not mean it has been completed. For a dispatched order, contact us and follow the return process after delivery when appropriate.

Which currency and payment methods apply?

Orders are charged in USD. The live checkout shows currently available payment methods and the final total. A payment provider may apply conversion charges if your account uses another currency.

Can I request a return or exchange?

You may request a return or exchange for any reason within 30 days after delivery. Approved return shipping is free, with a prepaid label or equivalent method, and no restocking fee applies. Contact us for instructions before sending an item. Any lawful item-specific restriction must be disclosed before purchase and does not remove rights for faulty or incorrect goods. See our Refund policy.

When will I receive a refund?

Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may take another 5-10 business days to display the credit. Contact us if it is still missing after that period.

What if an order is damaged, wrong or incomplete?

Contact us promptly with the order number and a description. Photos can help but are not a condition of requesting help. We will investigate and arrange an appropriate refund, replacement or exchange. Keep the item/packaging when safe and wait for instructions before returning food or a damaged product.

How do I contact you or manage privacy choices?

Email or call using the details below. Include the order number for order questions, but never send full payment-card details. See our Privacy policy and Your Privacy Choices for applicable privacy requests and opt-outs.