Refund policy

You may request a return or exchange for any reason within 30 days after delivery. This includes a change-of-mind request. Contact us with your order number before sending anything back so we can provide the correct return destination and instructions.

How to request a return or exchange

Email or call using the contact details below. Identify the order, affected item and whether you prefer a refund or exchange.
We will review the request and provide a prepaid return label or equivalent free return method when a return is required.
Follow the instructions and pack items securely with included parts/accessories where reasonably possible. Do not send food or a damaged item back until we confirm the appropriate handling.

Approved return and exchange shipping is free. No restocking fee applies. The contact address below is not automatically a return destination. If a requested exchange is unavailable, we will discuss a refund or another suitable option.

Condition and disclosed exceptions

Please keep packaging and follow storage/handling instructions while a request is reviewed. Missing packaging or an opened item is not an automatic bar to contacting us under the 30-day policy. Do not consume a product you believe is unsafe. If a lawful, item-specific health, hygiene or perishable-goods restriction applies, it must be clearly disclosed on the product page before purchase.. Where returning a perishable or unsafe product is inappropriate, we will explain the alternative remedy and handling instructions. Any restriction cannot remove applicable rights for defective, damaged, incorrect, missing or misdescribed goods.

Damage, defects, wrong items and missing contents

Contact us promptly with the order number and the problem. Photos of the item and packaging can help us investigate, but are not a condition of making a request. We will review the issue and arrange an appropriate refund, replacement, exchange or other remedy. We cover approved return shipping if return of the item is required. Please retain the affected item and packaging until we tell you how to proceed, when safe to do so.

Refund method and timing

Approved refunds are processed to the original payment method within 10 business days. Your bank or payment provider may require another 5-10 business days to display the credit. We notify you of the decision and processing. If the original method is unavailable or the credit remains missing after the stated period, contact us; we will work with you on an appropriate resolution. Applicable shorter legal deadlines take priority.

Cancellation before dispatch

Contact us as soon as possible with the order number to request cancellation or an address change. We will confirm whether the order can still be changed or cancelled before dispatch; a request is not confirmation. If it has shipped, use the return process after delivery. Nothing in this policy limits statutory consumer rights or remedies.